Get in Touch With Our Team
Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or site performance, you can reach us by live chat, email or phone and we’ll aim to respond quickly. For faster handling please have your account ID and recent transaction details to hand. Our team will guide you through each step.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account help) |
| General enquiries | [email protected] (billing, payments and general queries) |
| Affiliate enquiries | [email protected] (partner programme) |
| Phone | +44 20 7946 0321 (UK line) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or any matter requiring documents or explanation. Please send your message to [email protected] with a clear subject line and ensure your contact details are up to date. Including account ID and a concise description helps us resolve matters faster and avoid unnecessary delays.
Send Us a Message
Contact VinciSpin Support Questions about your account, payments or Vinci Spin promotions? Drop us a message below. Name Email Message Send message We aim to reply as soon as we can. Please do not attach personal documents in this form.Response Time
Our support team aims to respond promptly: most enquiries are answered within one business day. Complex cases, such as KYC checks or payment disputes, may take longer while we investigate and liaise with partners. We will keep you updated throughout the process. For urgent help, contact live chat or email [email protected].
Feedback
We welcome your feedback, suggestions and ideas to make the site better. Please tell us about any issues, features you'd like to see, or ways we can improve usability and offers. All feedback is reviewed carefully by our team and helps shape future updates, fixes and new features. Your input matters and is much appreciated.