Responsible Gambling

At VinciSpin we take safer gambling seriously. We want every player to enjoy controlled play and to feel safe while using our services. This page summarises the tools we provide, the signs of problem gambling, and where to get confidential support if you or someone you care about needs it.

Our player protection principles

We aim to make it straightforward to manage your play. We promote responsible use, clear controls and prompt support. We encourage players to set limits, take breaks and seek help early if play is becoming stressful or hard to control.

Activity-control tools

We offer a range of account controls so you can manage how you play. These include deposit limits, loss limits, time limits and account breaks. You can change most limits in your account settings, and some changes may require a cooling-off period before they take effect.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are designed to help you budget your play and avoid spending more than you can afford. If you need help setting limits, contact our support team.

Loss limits

Loss limits allow you to cap the total amount you can lose over a chosen period. These are useful if you want a stricter control than deposit limits alone. Loss limits can be adjusted through your account, subject to any delay intended to protect your play.

Time limits and account breaks

Use session time limits and reality checks to help manage how long you play in a single sitting. You can also take short breaks from play or request a longer account lock if you need time away. Taking regular breaks is a recommended way to keep play under control.

Self-exclusion

If you decide you need a longer break, self-exclusion lets you close access to your account for a set period. Self-exclusion can be temporary or longer term. If you need assistance with self-exclusion for your Vinci Spin account, contact our support team and we will help you through the process.

Recognising signs of problem gambling

Warning signs include chasing losses, borrowing money to play, neglecting work or family, hiding activity, or feeling anxious about gambling. If you notice these signs in yourself or someone close to you, consider using limits, taking a break or seeking professional advice.

Practical tips to stay in control

Set a budget and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or upset, and never gamble with money needed for bills. Be honest about how gambling affects your life and talk to someone you trust if you feel concerned.

Professional help and support organisations

If you need outside support, contact the National Gambling Helpline on 0808 8020 133 for confidential advice. Organisations such as GamCare and GambleAware offer counselling, self-help tools and practical guidance. You may also consider national self-exclusion services such as GAMSTOP.